JTE Case Manager
Job Summary
The Case Manager is responsible for making an in-depth assessment of students' needs and determining what resources are available to assist them. Responsible for managing case load, referrals, goal setting and acts as an advocate/facilitator to help meet student needs.
Essential Functions:
Case manage students to reduce barriers and meet basic needs. Assess needs, give guidance, and monitor progress.
Provide services and/or referrals for needs through direct services utilizing Goodwill resources, or by referral to another organization, connecting students to outside agencies as needed.
Provide advocacy, and follow up with providers to whom referrals have been made, or that have made a commitment of resources to the student.
Provide workshops on basic needs and resource topics regularly. Provide workshops on other topics as needed.
Complete intake assessment including all required forms and documents for student's enrollment.
Maintain clear and accurate case notes in database, and maintain paper and electronic student files.
Build professional relationships with students and site staff that facilitate successful outcomes.
Partner with JTE Center Manager(s), and collaborative partners to create opportunity and positive outcomes for students.
Present individual cases in the monthly case review meeting and relay all pertinent student information to requisite supervisors.
Actively participate in staff meetings and other departmental projects.
Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Facilitates a positive relationship between Seattle Goodwill and the partnering/host agency for the purpose of student success.
Collect, monitor, and report on student outcome data if applicable.
Network with community based agencies, organizations, and groups to stay informed about area services and resources if applicable.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Job Requirements:
Education: Bachelor's in social work or related field preferred; Associate's degree or a combination of relevant experience and education in lieu of a degree are acceptable.
Experience: Minimum 2 years social work, human services or case management experience required.
Specific Skills/Knowledge/Licenses Required:
Knowledge of local community resources and agencies, as well as government benefit and immigration policies and procedures.
Ability to communicate and work effectively with students from a variety of economic, cultural, and ethnic backgrounds, physical and mental abilities and sexual orientations and those with limited English skills.
Must demonstrate a high level of commitment to equity and non-discrimination in practice and execution of duties.
Ability to read and interpret documents such as law enforcement reports, government or agency regulations and legal interpretations.
Ability to practice confidentiality at all times.
Ability to work independently and as part of a team. Ability to make good decisions without on-site supervision.
Proficient in Microsoft Office applications, with the ability to learn new software as appropriate and necessary to the job.
Must have valid driver's license and reliable transportation.
Essential Physical Abilities:
Lifting and carrying up to 25 pounds; to reach above head level, developed fine motor control (grasp, handle, manipulate objects with fingers; pushing; able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
Essential Mental/Sensory Abilities: (change with specific job description)
Interpreting data
Organizational skills
Problem Solving
Attention to detail
Written and verbal communication skills
Communicating with internal and external customers
Multi-tasking
Time management
Working Conditions:
Office environment; the noise level in the work environment is usually moderate. This position requires regular travel, sometimes between locations, off-site meetings and events.